Hudl wanted to better understand how users interact with their app and what causes the app to crash, in order to provide a smoother and better user experience, which will result in increased retention and engagement.
Appsee, a qualitative in-app analytics solution, enabled Hudl to obtain valuable, visual context behind their app’s crashes. Instead of having to spend many hours sorting through crash logs and attempting to reproduce crashes, Hudl was able to watch user recordings and understand instantly why a particular crash occurred. Specifically, the single session user recordings allowed Hudl to see the exact sequence of user actions that caused a crash. Once obtaining the ability to pinpoint and squash these bugs quickly and accurately, Hudl decreased their crash rate by a notable 60% and as a result also improved their user retention and engagement.
Appsee has the best product for crash reports. With the ability to watch videos of crash sessions, we can quickly see and understand the sequence of actions that caused the crash, saving the R & D team time while helping to keep crash percentages as low as possible