Does Appsee collect personal or sensitive user information?
How can sensitive information be masked from the recordings?
Appsee's client-side SDK contains various API calls that enable Appsee's customers to prevent tracking of personal or sensitive user information. In addition, you can blacklist or whitelist specific screens of your app through Appsee's dashboard UI. For more info please see this privacy tutorial.
Do I need to inform my users that their sessions may be recorded?
What does it mean when you say Appsee “masks” something?
Appsee’s unique technology creates videos by assembling and encoding screenshots, and these screenshots create a fluid .mp4 video. When Appsee masks a screen or an element, it places a black box on that area’s (X, Y) coordinates when the screenshot is taken. When the screenshots are encoded into the video, they do not contain any of the data in the masked areas. The masking is performed on the client side by the Appsee SDK, and therefor no personal or sensitive information is never collected and stored on our platform.
Does Appsee record audio?
No. Appsee does not record audio.
Does Appsee adhere to the GDPR directive?
Appsee is fully committed to the GDPR. You can read more about our GDPR related actions on our dedicated GDPR section.
What if I have additional questions regarding privacy?
Please contact us at firstname.lastname@example.org.