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Protecting Users' Privacy

Our terms of service require app publishers to hide all sensitive user information (this can be done with a simple method call). In addition, Appsee automatically hides sensitive information such as password fields and camera views.

If your app contains sensitive user information which is not an input field, you will need to actively hide it. Our SDK contains a special call for blocking out a specific element.

Please refer to our markViewAsSensitive api call (iOS, Android). With this call you'll be able block out a specific element in your app from being tracked / recorded.

If your app is not a native UI Kit app, you can simply call thepause() method to block out the recording once the user enters a sensitive area, and resume() once the user leaves the sensitive area. For more details see our SDK API Reference for iOS or Android.

Remote Configuration

On top of the API calls available in the Appsee SDK, the account owner can block particular screens from being recorded directly from the Appsee dashboard, by navigating to: "Settings > Video Recording > Advanced Settings > Sensitive Data Collection > Don't Capture These Screens" (see screenshot below). Important Note: this configuration can only be edited by the account owner.

If you have any questions regarding privacy please contact us.